Date of Purchase (you will be required to submit your bill of sale before we can proceed with your warranty claim).Ĭurtis International Ltd.

Please be aware that the following information MUST be provided in order that we validate that your item is still covered under Manufacturer Warranty. Please review all information on this page before starting your claim You will be provided a decision at this time whether your unit meets the criteria for manufacturer’s defect and next steps. You will receive a response from our Warranty Team in 48 to 72 business hours (Hours Mon-Fri 9am to 6pm EST). Please include your Full Name, Address, including City, State/Province and Zip/Postal Code as well as a phone number where you can be reached.

If possible, a picture or video of the defect/issue.

Model and serial numbers (in most cases the serial number can be found on the back of the unit occasionally it may be located on the outside of the box).

Front of unit, showing all edges (for TVs the unit must be turned on).

Bill of sale (showing purchase date and store name).

Please attach clear and readable pictures of the following:

You will receive an email from our warranty team within 48 business hours with next steps. Once your information has been verified, our agent will provide you with a case file number (CF number). For faster service we encourage you to complete the form or email our support team directly, once we have all of the information we can provide a speedier resolution. Or click the link below to complete the form, this will ensure we have all the information required to fulfill your request. In the event your product is not functioning as promised, please contact our Customer Support Team for assistance: For your convenience, you may download an electronic version of your user manual by clicking here. If you have any questions about the care and use of your product, please check out our FAQ and troubleshooting page. If you discover your unit is damaged when you bring it home, we encourage you to return it to the place of purchase for exchange or refund.

Physical damage is not considered to be a defect and not covered under warranty. If you intend to give the item as a gift or if you are not planning to use the product right away we encourage you to open and test the unit when you bring it home.

It is important to keep your receipt in a safe place as it is required to verify date and place of purchase. Please note, the warranty period begins at the date of purchase. When used under normal operating conditions, as outlined by the manufacturer in your user manual, your PROSCAN product is warranted to be free from manufacturer’s defects in material and workmanship

Proscan Serial Number